Shipping & returns

return & exchange policy

Exchanges of our designer shimmering crystal pens are offered up to 60 days from the date received to InkCredible customers who have received a defective pen. If you receive an InkCredible pen that is faulty by the manufacture, we will send a replacement at no cost to you! We do not offer refunds at this time and the replacement you will receive will be the exact pen that was ordered.

 

Once we have verified that you meet the requirements of an exchange we will email you a shipping label.  We will ask that you return your defective pen to us so that we can send it back to the manufacturer.  Once your defective pen is received, we will send you a replacement pen at no cost to you.

If you feel your pen is defective and under warranty, please fill out the form found here.

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